What Does Our Lifetime Warranty Cover?
Protect-A-Child prides itself on the excellence of its product and the skill of our installing associates. For over 30 years we have been constructing the highest quality fences and believe that we have the highest customer satisfaction in the industry. Because we use only the highest quality materials to construct Protect-A-Child Pool Fencing proven for over 30 years we are proud to offer the following warranty.
General Pool Fence Warranty:
All Protect-A-Child Pool Fences are backed with a limited lifetime warranty against defects in materials and workmanship to the original purchaser of the fence at the original location when installed by an authorized distributor. (Proof of purchase is required to obtain warranty service.) Protect-A-Child Pool Fence Company (Manufacturer) will repair or replace any part found to be defective. The customer shall have sole responsibility of reporting such defects. Protect-A-Child Pool Fence Company (Manufacturer) shall make the determination of defect in its sole discretion.
Composite Fiberglass Support Post Warranty
In addition to our limited lifetime fence warranty we go a step further with our Quad Bilt solid core composite support posts. The superior characteristics of these posts allow us to back them with a lifetime warranty against both breakage and bending under normal use circumstances. This unbreakable, unbendable warranty is the only one of its kind in the industry and takes on significance when you realize that the pool fence is what will “frame” your beautiful pool. With Protect-A-Child’s Quad Bilt composite fiberglass posts, because of their superior strength, shock resistance, and stress resiliency, we can guarantee your posts – and your fence – won’t become bent and crooked.
Please note that all warranties are to the original purchaser at the original installation location when installed by an authorized Protect-A-Child distributor. They cover defects in materials and workmanship under normal wear and tear circumstances. This warranty does not cover deliberate acts, misuse, or acts of nature..
Installation and repair service warranty:
All Protect-A-Child Pool Fence distributors have received significant training on proper installation techniques and passed product installation testing to assure they understand the techniques and procedures needed for proper installation of this fence. However, please be aware that Protect-A-Child distributors are local independent businesses and are not employees or agents of Protect-A-Child Pool Fence Company (Manufacturer). The installation service they provide and any installation warranty they offer is provided solely by the installing entity and is separate and independent of Protect-A-Child Pool Fence Company (Manufacturer). As a manufacturer, Protect-A-Child Manufacturing can only warrant the fence product and not the installation service itself. We suggest that the customer inspect the fence and installation prior to acceptance and final payment for such services.
A suggested inspection checklist of the installed product could include the following:
- An acceptably straight fence and fence posts.
- Taut mesh.
- Properly opening, closing, and latching of any self closing gate.
- Demonstration of your ability to open and close any manual gates.
- Instruction on how to remove and reinstall the fence and gates as well as how to adjust the self closing gate mechanisms (including hinge spring tension and catch alignment).
- Inspection of any installed footers, long sleeves, or ground stakes used where the fence may be installed in any unsound surface such as sand set pavers, grass or across planters to assure a solid footing in that surface.
- An overall satisfaction that the fence looks and works as expected.
Should you have a problem with any part of the fence, the warranty procedure is as follows:
First contact your local distributor for assistance. Their contact information can be found on our website. They should be able to assist you and provide repairs or replacements as needed. If for any reason your local distributor may be unavailable you can contact Protect-A-Child Pool Fence Co. (Manufacturer) directly for warranty coverage of any covered part. Please note that Protect-A-Child’s warranty coverage provides only for the repair or replacement of the covered part itself that can be mailed to you and not for any installation services.
Our goal is 100% customer satisfaction in every aspect of this fence. We look forward to helping you make that a reality.